- Statement of Confinement
XGYM is committed to protecting your privacy and any personal information we collect. XGYM complies with the Privacy Act 1988 (Cth). This policy explains how we may collect, use, disclose and otherwise handle personal and sensitive information. XGYM is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Unless given consent to do otherwise, XGYM will only collect and use personal information as set out below.
- Collecting Personal Information
XGYM will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what is provided voluntarily by a Client or prospective Client.
We collect personal information primarily to enable us to provide clients with our services or functions related thereto. XGYM may also use the information for marketing to you or for any other purpose permitted under the Privacy Act 1988 (Cth).
When a package or product is purchased personal information will be requested in order to provide the requested service or product, provide updated information, and advise of other XGYM products, which may be of interest. You are not obligated to provide personal information however failure to do so may result in XGYM being unable to provide services or products to you.
- Collecting Sensitive information
- Contact by XGYM
XGYM does not send advertising information without obtaining prior consent. If an individual receives communications from XGYM which they do not wish to receive, they may remove their name from the database by contacting XGYM by emailing [email protected] or phoning 0406 534 504.
- Individual Right of Access
Individuals have the right to review, amend or delete personal and/or sensitive Information that may be recorded on the XGYM database. Information may be reviewed, amended or deleted by completing the access request form at the XGYM office, or by phoning 0466 622 930.
A request may be made to delete personal and/or sensitive information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in XGYM being unable to sell products directly and/or provide certain services including after sales services.
- Storage and security of personal and / or Sensitive information
XGYM takes all reasonable steps to keep secure personal information recorded and to keep this information accurate and up to date. The personal information is stored on secure servers if in digital format. XGYM employees and data processors are obliged to respect the confidentiality of any personal and/or sensitive information held by XGYM. XGYM only permits authorised personnel to access your information and information will only be disclosed to third parties where they have the appropriate authority. We destroy or de- identify personal information we no longer need, wherever possible.
- Problems, Queries or Complaints
If you are not satisfied with the result of your complaint to us, you can refer your complaint to the:
Office of the Australian Information Commissioner
Phone 1300 363 992
Post GPO Box 5218, Sydney NSW 2001
Online Form: www.oaic.gov.au (Privacy Complaint Form).