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Privacy Policy

XGYM Privacy Policy 

  1. Statement of Confinement 

XGYM is committed to protecting your privacy and any personal information we collect. XGYM complies with the Privacy Act 1988 (Cth). This policy explains how we may collect, use, disclose and otherwise handle personal and sensitive information. XGYM is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Unless given consent to do otherwise, XGYM will only collect and use personal information as set out below. 

For the purposes of this Privacy Policy personal information may mean some or all of the following: a client’s name, contact details, date of birth, emergency contact details, bank account and/or credit card details, student identification details, employment details, payment history and sensitive information. 

  1. Collecting Personal Information 

XGYM will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what is provided voluntarily by a Client or prospective Client. 

We collect personal information primarily to enable us to provide clients with our services or functions related thereto. XGYM may also use the information for marketing to you or for any other purpose permitted under the Privacy Act 1988 (Cth)

When a package or product is purchased personal information will be requested in order to provide the requested service or product, provide updated information, and advise of other XGYM products, which may be of interest. You are not obligated to provide personal information however failure to do so may result in XGYM being unable to provide services or products to you. 


  1. Collecting Sensitive information 

For the purposes of this Privacy Policy sensitive information means the information a client has disclosed to us about their physical and mental health and well-being. 

Sensitive information will only ever be used for providing services to clients. Such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of XGYM, any XGYM group company, or any Client of the public, or to lessen a serious threat to a person’s health or safety. For the purposes of this Privacy Policy sensitive information is a subset of personal information. 

  1. Contact by XGYM 

XGYM does not send advertising information without obtaining prior consent. If an individual receives communications from XGYM which they do not wish to receive, they may remove their name from the database by contacting XGYM by emailing [email protected] or phoning 0406 534 504. 

  1. Individual Right of Access 

Individuals have the right to review, amend or delete personal and/or sensitive Information that may be recorded on the XGYM database. Information may be reviewed, amended or deleted by completing the access request form at the XGYM office, or by phoning 0466 622 930. 

A request may be made to delete personal and/or sensitive information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in XGYM being unable to sell products directly and/or provide certain services including after sales services. 

  1. Storage and security of personal and / or Sensitive information 

XGYM takes all reasonable steps to keep secure personal information recorded and to keep this information accurate and up to date. The personal information is stored on secure servers if in digital format. XGYM employees and data processors are obliged to respect the confidentiality of any personal and/or sensitive information held by XGYM. XGYM only permits authorised personnel to access your information and information will only be disclosed to third parties where they have the appropriate authority. We destroy or de- identify personal information we no longer need, wherever possible. 

  1. Problems, Queries or Complaints 

For further information regarding this Privacy Policy or to make a complaint about the steps taken by XGYM to protect your personal information or privacy, please contact XGYM’s Privacy Office by emailing [email protected] or phoning 0406 534 504 will investigate any complaints received in writing and do our best to resolve them as soon as possible. 

If you are not satisfied with the result of your complaint to us, you can refer your complaint to the:
Office of the Australian Information Commissioner
Phone 1300 363 992
Post GPO Box 5218, Sydney NSW 2001
Online Form: www.oaic.gov.au (Privacy Complaint Form). 

XGYM reserves the right to review, amend, update and change this Privacy Policy from time to time to reflect its practices and obligations. Any changes will take effect when they are made or posted on our website.